A combination of the 2012 elections, homeland security requirements, budget cuts, recruitment and retention challenges, and leadership continuity, have all forced state & local governments to modify their technology strategies toward enterprise architecture, IT standards and interoperability. Government organizations must focus on improved services to citizens, enterprise government, and homeland security.
At the same time, the diverse “business functions” of the public sector, due to the wide-range of domain-specific programs and complex rule structures, require appropriate technology and support to successfully perform agency-specific functions, outcomes reporting and effective service to the public.
Only a carefully thought out long-term IT strategy backed by execution, implementation and support capability can meet these challenges successfully. A key component to this IT strategy is to partner with a vendor with the required execution, implementation and support capabilities. The capabilities required in it, are dynamic, driven by changing business processes and technology trends.